SoftSkills Series: Making Decisions - Gathering information to make rational decisions
This course covers the knowledge required to make an informed decision. It covers how we think, tools we can use, communication and clarification skills.
Description
Outline:
Decision making
- How we make decisions
- Why we need structure
- Using decision trees
Introduction to scoping
- What is scoping?
- Scoping a customer request (Internal & External Customers )
- Step by step formula
Understanding the request
- What criteria should be considered?
- Questions to ask
- Agreeing a solution
- Best practice
- Recap
- Questions?
Prerequisites
Everyone – Particularly useful for people in Sales & Marketing, Managers, Helpdesks and other professions