SoftSkills Series: Making Decisions - Gathering information to make rational decisions

This course covers the knowledge required to make an informed decision. It covers how we think, tools we can use, communication and clarification skills.

Description

Outline:

Decision making

  • How we make decisions
  • Why we need structure
  • Using decision trees

 

Introduction to scoping                              

  • What is scoping?
  • Scoping a customer request (Internal & External Customers            )
  • Step by step formula       

 

Understanding the request

  • What criteria should be considered?
  • Questions to ask
  • Agreeing a solution          
  • Best practice
  • Recap
  • Questions?

Prerequisites

Everyone – Particularly useful for people in Sales & Marketing, Managers, Helpdesks and other professions

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