SoftSkills: Conflict Management for Business Results

Business depends on EFFECTIVE COMMUNICATION. Presentations and style can win or lose business. Can you depend on your team to perform to their very best when presenting to important clients? This programme, designed to deliver a professional presentation, on a technical and personal level, and is offered to your company in order to make your presentations memorable. Identify areas for development and empower delegates by raising their levels of consciousness, and equipping them with key presenting skills.

Business depends on EFFECTIVE COMMUNICATION. Presentations and style can win or lose business. Can you depend on your team to perform to their very best when presenting to important clients? This programme, designed to deliver a professional presentation, on a technical and personal level, and is offered to your company in order to make your presentations memorable. Identify areas for development and empower delegates by raising their levels of consciousness, and equipping them with key presenting skills.

This training program introduces concepts of the Sales Call Process which will provide clarity and enhance the selling process and develop greater confidence amongst the sales team to drive increased revenues to the company.

This course gives new Managers the opportunity to explore the essential basics that they will need and a step in the right direction to be a success in their chosen role. This course is also a great refresher for all managers.

This 1-day course supports internal champions, leaders and managers to show how they can help their teams to adopt online ways of working. Being motivated to change our ways of work can be a challenge, yet when we have the know how and can see the benefits of working this way, change happens. If you wish to influence your team and colleagues to work using the digital tools available to us, then this is the course for you.

This course covers the knowledge required to make an informed decision. It covers how we think, tools we can use, communication and clarification skills.

This 1-day course provides you with the key components of any successful presentation and you will learn to present your personal presentation. Understanding why we are presenting, who we presenting to and how to present, including some useful PowerPoint tips and tricks when presenting.

This 1-day course looks at the causes of stress and the problems caused by lack of time. We look at focusing on priorities, minimising interruptions, and the art of delegation. The delegates are encouraged to take a step back and analyse honestly their time management demons.

This highly participative 1 day course will give you an opportunity to explore the different skills and techniques required to ensure we manage our customers in a way that exceeds their expectations and makes good business sense. Having an understanding of the human that is our customer and with tools to hand can make all the difference in managing a variety of situations.

In today's fast-paced, people-driven world, every customer interaction is a chance to stand out, build trust, and make a lasting impression. This energising 1-day course empowers participants to own the moment — to show up with confidence, empathy, and clarity no matter the situation.