The training course provides the pillars, tools and resources required for the effective implementation of a performance management framework.

- Understand the logic of strategy planning at every level of the organization; - Become familiar with an easy-to-use toolkit for every step of the strategy planning process; - Be ready to transfer the knowledge accumulated into your organization.

-Expand your knowledge and skills in strategy management; -Get a toolkit to assist you every step of the strategy execution process; -Avoid common pitfalls in strategy execution organization.

> Improve Customer Service team’s performance; > Deliver responsive and engaging services; > Gain the recognition, loyalty and advocacy of your external and internal customers.

> Improve the performance of your company; > Ensure excellence in achieving organizational strategic objectives through a rigorous cascading process; > Attain the company’s desired state of evolution.